Unsure?Send us an email at firstname.lastname@example.org with any screen questions or give us a call at 315-437-1977
Return PolicyWe have your back. Let us know if you are experiencing any issues
All orders placed Monday-Thursday will ship within 48 hrs. All orders placed on Friday's will ship the following Monday. Delays in processing and shipping may occur during holidays. You will receive an order has shipped email once the package has left the facility.
Custom Screen Orders - Will be fulfilled and shipped within 48 hrs.
Custom Belt Orders - Will be fulfilled and shipped within 24 hrs.
Please note: Custom order fulfillment times may experience potential delays due to high volume of orders.
DOMESTIC SHIPPING RATES & ESTIMATES
Emerald Parts domestic shipping rates and estimates are subject to shipping carrier shipping times. Shipping times are subject to delays due to holidays, weather conditions, and fulfillment restrictions. Review 'Processing Time' above for processing estimates. Review 'Custom Screen Orders' above for information on fulfillment estimates on custom screen orders. Review 'Custom Belt Orders' above for information on fulfillment estimate son custom belt orders.
For any questions or shipping inquires, please email: email@example.com.
You can skip the shipping feed with free local pick up at our Liverpool, NY headquarter location! After placing your order and selecting free local in-store pickup, your order will be prepared and ready for pick-up within 48 hours. You will receive an email notification when your order is ready to be picked-up. Want to receive a phone call instead? Please let us know in the comments section at checkout.
Our in-store pick-up hours and location are as follows:
HOW DO I CHECK MY ORDER STATUS?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please note: this will differ when using a local carrier or pallet shipping. When using these methods, we will supply you with an email detailing all pertinent information.
If you haven't received tracking information or shipping confirmation, please send us an email at firstname.lastname@example.org with your name, order number, and a good phone number to reach you at.
REFUNDS, RETURNS, AND EXCHANGES
Please click here for more information on our refund, return, and exchange policy.
LOST PACKAGES, INCORRECT ADDRESS INPUT, DELIVERY ATTEMPTED
Emerald Parts is not responsible for any packages lost by the shipping fulfillment company during transit. Upon a package being reported as being lost, Emerald Parts will reach out to the shipping fulfillment company and file a claim to attempt to locate the package.
Emerald Parts is not responsible for items sent to an incorrect address issued by the customer under the 'Shipping Address' section during checkout. Emerald Parts will attempt to stop delivery if the package is still on route to the posted shipping location. Please utilize the tracking portal to prevent the delivery of packages to the wrong address and to alert Emerald Parts if a mistake has been made.
Emerald Parts is not responsible for packages that do not arrive by the estimated arrival time (or) are not delivered due to the customer not being available to sign and/or accept the package (or) are arriving late due to delays from the shipping fulfillment company.